Frequently Asked Questions

GENERAL

  • 1. How do I qualify for free delivery?
    It's easy! There are two ways to do this:
    1. Place an order of $120 and above for each delivery trip.
    2. When you become a SuperNature Regular Member, delivery is free with a spend of $100. Click here to find out how to become a member.
  • 2. What is a standing order?
    A standing order is an arrangement that you set up with SuperNature to have a fixed number of items delivered to you on a weekly basis for a period between 2 to 12 weeks. On our product index pages, we have indicated the products that are available for inclusion as a standing order.

    To set up a standing order, click on a product to see its details. Select the "Standing Order" button, use the drop-down menu to choose the duration of your order, and click "Add to Cart".
  • 3. What's in your Farm Boxes?
    Only the freshest, tastiest produce! We've got five Farm Boxes for you to choose from - Original, Baby, Juice, Asian, and Western - and each box contains three to four standard items, as well as three to four seasonal items. Visit our Farm Box section for more details.
  • 4. Will I always get what is listed on the website?
    We'll try our best to supply everything that's listed, but we may be foiled by bad weather or poor crop yields. Also, organic food is delicate and can sometimes be damaged en route to us - if this happens please email us at customerservice@supernature.com.sg so we can investigate..
  • 5. Can I change my Farm Box contents if I don't like a particular fruit or vegetable?
    As we've fixed the contents of our Farm Boxes (this allows us to order in larger quantities in order for you, our customer to enjoy the freshest organic produce at affordable prices), the discretion as to what goes into the Farm Box is ours, so unfortunately, you are not able to change the contents due to individual preference.
  • 6. What happens if I'm away on a holiday?
    Call us at +65 6854 7399 or email customerservice@supernature.com.sg at least one week in advance to let us know you'll be out of town. We'll arrange to stop your Farm Box or standing order deliveries while you're away, and resume your orders upon your return.
  • 7. Where do you get your fresh produce? Are they all certified organic?
    Our fresh produce comes from around the world depending on the seasons - Australia, USA, Spain, Holland, France, Thailand and Malaysia.
    All our fresh produce is certified organic unless stated otherwise.
  • 8. What happens if the item(s) I purchased online is not in stock?
    If the item(s) purchased online is not in stock, you will receive a refund back on your credit card.
  • 9. How long does it take for the refund to be credited back to my credit card?
    The refund lead time varies from bank to bank. Please check with the issuing bank of your credit card for details.
  • 10. What happens if I use a promotional code?
    Orders using promotional codes will not be eligible for further discounts or member points.

REGISTRATION

  • 11. How do I make a purchase online?
    You'll first need to set up an account with us, and you can do this here. With your personal SuperNature account, you'll be able to place and track orders, as well as review your order history.
  • 12. Can I see what I've previously ordered?
    Yes you can! After signing in, click on "Order History" and you can view details of your previous orders, as well as the status of your current orders.

INSTANT REDEMPTION

  • 13. What are Redemption Dollars?
    If you are a SuperNature Regular or Club 21 Member, the reward points accumulated in your account can be converted into Redemption Dollars which can be used to offset your purchases when you shop with us at SuperNature, or at Club 21 boutiques across Singapore, Hong Kong, Indonesia, Malaysia, Taiwan, Thailand and at Club 21 Online. The amount available to offset your purchases will be reflected at checkout.
  • 14. What can Redemption Dollars be used on?
    Redemption Dollars are applicable on all items except delivery charges, sale items and gift vouchers. If your shopping cart consists of both sale and full-priced items, Redemption Dollars will only apply to the regular priced items. Our system will display the applicable Redemption Dollars to be redeemed.
  • 15. What happens in the case of a refund?
    In the case of a full refund, we will refund your credit card up to the amount charged, and the balance will be refunded in Redemption Dollars which will in turn be converted to Reward Points and credited back to your account.

    In the case of a partial refund, the refund will be issued to your credit card first. If the refund amount exceeds the amount charged to your credit card, we will refund the full amount charged to your credit card, then refund the balance in Redemption Dollars, which will be in turn converted to Reward Points and credited back to your account.

DELIVERY INFORMATION

MEMBERS LOGIN

PAYMENT AND PRICING

ORDER CONFIRMATION

RETURNS/EXCHANGES/CANCELLATIONS

COLLECTION INFORMATION

  • 41. Can I collect my orders instead of having them delivered?
    Yes! You may collect your items from our store at 583 Orchard Road #B1-05/09 Forum the Shopping Mall Singapore 238884 during our operating hours.
  • 42. How soon can I pick up my orders
    You may collect your items between one and two days after your order submission:
    Order Received Earliest Delivery Time
    Before 2pm Next working day from 12pm to 7pm
    After 2pm Second working day from 12pm to 7pm

    Here are our collection days and times:
    Monday to Saturday 12pm to 7pm
    Sunday & Public holidays No collection available

CUSTOMER SERVICE

TERMS AND CONDITIONS

Happy Shopping!